Have a question?

Great. We are to here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

Frequently Asked Questions

  • What retail stores can I find The Five Minute Journal / Productivity Planner in?

    FIVE MINUTE JOURNAL Retail Locations

    PRODUCTIVITY PLANNER Retail Locations

  • Shipping Times and Tracking

    Via standard shipping: 

    • USA: 3–5 Business Days
    • Canada: 3–10 Business Days
    • Europe: 2–10 Business Days
    • Australia: 10-25 Business Days
    • World: 10–25 Business Days*

    ---

    *Please note, the following shipping services are available for you however they do not provide tracking information for your parcel: Australia Post Air Mail, Royal Mail International Standard (Countries Outside of EU), Hong Kong Post International Registered Mail.

    Australia Post Air Mail

    Tracking: Please note that if you select Australia Post Air Mail as your preferred shipping method, your confirmation email will not include a tracking link or accompanied tracking information.

    If you are comfortable selecting this shipping method, please note that your tracking number will provide you with the following error message if attempted to track, “Sorry, UHXXXXXXXXXAU is not trackable.” This error message indicates that you have selected an international service that does not include tracking as a standard feature. However, if your order is sent using this service, a signature will be obtained when the item is delivered.

    Australia, New Zealand, Thailand, Singapore, Malaysia, and Dubai orders ship from our Australian warehouse and take 1-2 days to process and an additional 10-25 business days to ship. Delivery timeframes quoted do not include any delays experienced with customs clearance at the border or local carriers. 

    Royal Mail International Standard (Countries Outside of EU)

    Tracking: Please note that if you select Royal Mail International Standard as your preferred shipping method, your confirmation email will not include a tracking link or accompanied tracking information. However, it will include Royal Mail’s estimated delivery date for your order.

    Royal Mail International Standard orders take 1-2 days to process and an additional 10-25 business days to ship. Please note that delivery timeframes quoted do not include any delays experienced with customs clearance at the border or local carriers. 

    Hong Kong Post International Registered Mail

    Tracking: Please note that if you select Hong Kong Post International Registered Mail as your preferred shipping method, your confirmation email will not include a tracking link or accompanied tracking information.

    Hong Kong Post orders take 1-2 days to process and an additional 10-25 business days to ship. Please note that delivery timeframes quoted do not include any delays experienced with customs clearance at the border or local carriers.

    ---

    Please keep in mind the countries to which shipping is unavailable due to high risk of fraud orders and/or lost packages. These countries can be made available upon request (advise us, in writing, that you acknowledge the risk of shipping to these destinations and take full responsibility for lost, damaged or fraudulent orders):

    CI (Cote d'Ivoire)
    CD (Democratic Republic of the Congo)
    LR (Liberia)
    LB (Lebanon)
    SY (Sudan)
    BY (Belarus)
    IQ (Iraq)
    ZW (Zimbabwe)
    SY (Syria)

  • Do you have an app for the Five Minute Journal and Productivity Planner? iOS or Android?

    Yes, we have an iOS app and Android app for the Five Minute Journal! You can find the app by clicking here.

    We are also planning to create an app for the Productivity Planner - please stay tuned for updates!

  • Do you offer a discount for bulk orders?

    We offer 25% off the retail price ($22.95 USD for Five Minute Journal and $24.95 USD for Productivity Planner) for orders over 10 units and 35% off for orders over 60 units (available in multiples of 60).

    For the Five Minute Journal, you can find two forms for bulk orders: one for a 25% discount for orders of 10+ journals and one for a 35% discount for orders of 60+ journals.

    Similarly, for the Productivity Planner, you can find two forms for bulk orders: one for a 25% discount for orders of 10+ planners and one for a 35% discount for orders of 60+ planners.

  • Do you have a return policy?

    Yes, we are pleased to offer a return policy on orders within 30 days of purchase. We find that we have remarkably low return rates and we are proud of our products. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns.

    Please email hello@intelligentchange.com to initiate your return.