Taxes and duties differ by region. Please refer to your location below for specific tax and duty information:
Shipping & Delivery
At Intelligent Change, we’re dedicated to making sure your order arrives quickly, safely, and with care. Below, you will find an overview of our shipping process, estimated timelines, and our commitment to you throughout the entire process.
Worldwide Shipping
We’re delighted to offer worldwide* shipping from one of our three fulfillment centers located in the USA, the United Kingdom, and the Netherlands. Express shipping options are available at checkout for your convenience.
Please refer to the full list of countries that we do not ship to at this time, at the bottom of the page. We’re actively working to expand our shipping options to these countries in the future.
Free Shipping Eligibility
Enjoy free shipping on U.S. orders between $85–$500, U.K. orders between £55–£500, and EU orders between €55–€500. Orders shipped with Free Shipping will be sent using an economy carrier.
Order Processing Time
Orders are processed shortly after checkout and generally ship within a few hours up to 48 hours of purchase. Bulk orders of 40 or more units require 3–4 business days for order processing.
During high-demand periods—such as major sales or holiday seasons—processing times may extend up to 4 business days. We appreciate your patience and understanding during these times.
Providing incorrect or incomplete address details may delay processing by 1–2 business days. To avoid any issues, kindly double-check your shipping and billing information before completing your order.
Once your order ships, you’ll receive a confirmation email with your tracking information so you can follow your order closely. Please allow 24–48 hours for the tracking to update.
Shipping & Delivery
Delivery times depend on your location and the shipping method chosen at checkout.
United States
Express (1-2 Business Days)
Standard (2-5 Business Days)
Economy / Free Shipping (5-8 Business Days)
United Kingdom
Express (1-2 Business Days)
Standard (2-4 Business Days)
Europe
Express (2-3 Business Days)
Standard (3-7 Business Days)
Australia & New Zealand
International Express (3-6 Business Days to Cities)
International Standard (7-10 Business Days)
International Economy (11 - 18 Business Days)
* Subject to carrier availability
International
International Express (3-5 Business Days to Cities)
International Standard (5-10 Business Days)
Canada Post Strike
The Canadian Union of Postal Workers (CUPW) is currently operating on a rotating strike schedule. Canada Post will accept, process and deliver in unaffected areas; however, please note that delays may be expected.
Holiday Shipping Deadlines
Please refer to the holiday deadline dates below by region and shipping method to place your orders in time to have them delivered for Christmas.
Kindly note that order processing time during the holiday season may take 2-3 business days prior to shipment due to increased order volumes.
United States
Express - Wednesday, December 17, 2025
Standard - Monday, December 15, 2025
Economy / Free Shipping - Thursday, December 11, 2025
United Kingdom
Express - Friday, December 19, 2025
Standard - Wednesday, December 17, 2025
Europe
Express - Wednesday, December 17, 2025
Standard - Tuesday, December 9, 2025
Australia & New Zealand
International Express - Friday, December 12, 2025
International Standard - Monday, December 8, 2025
International Economy - Thursday, November 27, 2025
* Subject to carrier availability
International
International Express - Tuesday, December 16, 2025
International Standard - Monday, December 8, 2025
Import Duties & Taxes
United States
Intelligent Change charges a sales tax for all US orders. These collected taxes are mandated by the local state governments. Intelligent Change in no way benefits from this and directly pays this amount collected to the state.
United Kingdom
Orders being shipped to the UK (from our UK warehouse) will have a 20% VAT included in the price. These collected taxes are mandated by the UK government. Intelligent Change in no way benefits from this and directly pays this amount collected by the UK government.
Europe
With our Netherlands warehouse, any orders being shipped to a country in the European Union should not incur any added fees for customs and duties at the time of delivery.
Canada, Mexico, Asia & Other International Countries
As your order is shipped DDU (Delivered Duty Unpaid), orders being shipped internationally may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government to receive your order. These fees are not collected by Intelligent Change.
Address Accuracy & Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct or update your address, please contact us right away at hello@intelligentchange.com. Our team will do their best to accommodate your request; however, we cannot guarantee changes once an order is being processed, as we work to ship orders as quickly as possible.
Lost, Delayed or Damaged Packages
We partner with trusted carriers, but occasionally issues may arise. If your order is lost, delayed, or arrives damaged, please reach out to us at hello@intelligentchange.com. Our team is ready to help.
Further Assistance & Questions
Please feel free to connect with us either through our website chat ("Chat With Us" button on the bottom left corner of the website) or email us at hello@intelligentchange.com for a quick reply.
We also offer a comprehensive Help Center with frequently asked questions to help you find the answers you're looking for.
*COUNTRY SHIPPING RESTRICTIONS: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antarctica, Aruba, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bermuda, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Comoros, Cook Islands, Cote d'Ivoire, Cuba, Democratic Republic of the Congo, Djibouti, Dominica, Egypt, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Southern Territories, Gabon, Gambia, Ghana, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), India, Indonesia, Iran, Iraq, Isle of Man, Israel, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Papua New Guinea, Paraguay, Philippines, Pitcairn, Qatar, Republic of Korea (South Korea), Republic of the Congo, Russia, Rwanda, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten (Dutch part), Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.