Shipping & Delivery

We Ship Worldwide!

We are excited to share that Intelligent Change ships worldwide, via six warehouses around the world including Redlands (California), Mississauga (Canada), Tilburg (Netherlands), Sydney (Australia) and East Sussex (United Kingdom) and Shenzhen (China).

Intelligent Change is not able to ship to the following countries listed below due to shipping complications. Please contact us at hello@intelligentchange.com if you live in one of these countries and we can help you further.

  • Cote d'Ivoire
  • Democratic Republic of the Congo
  • Liberia
  • Lebanon
  • Sudan
  • Belarus
  • Iraq
  • Zimbabwe
  • Syria

Shipping Estimates and Tracking 

Country

Carrier and Timing

Taxes

USA

FedEx, USPS or UPS (Signature may be required), 3-5 Business Days. *1-Day, 2-Day and Overnight shipping available at check-out*


Please note USPS Media Mail takes 4-14 Business Days.

Charged by state

Canada

Canada Post, Purolator or UPS, 6-10 business days, *1-Day and 2-Day shipping available at check-out*

Charged by country

Australia

Australia Post or Toll, 3-10 Business Days, *1 day or 2-4 day shipping available at checkout*

GST charged upfront

European Union (EU)

DHL Express (3-11 Business Days), GLS Ground Service (1-5 Business Days), or Netherlands Post Ground Parcel (1-3 Business Days).

VAT (21%) charged upfront

United Kingdom

Hermes Post Standard, ParcelForce, UPS or Royal Mail. 3-6 Business Days. *1-Day or 2-Day shipping available at checkout*


Please note TNT shipping service takes 5-10 Business Days.

VAT (20%) charged upfront

China

DHL (2-7 Business Days), Asendia and Hong Kong Post (7-30 Business Days), SF Express (1-3 Business Days) FedEx (3-10  Business Days)

Charged by Country

International World

10-25 Business Days

Charged by Country

*These shipping times do not include our standard processing times of 1-2 Business Days. Please account for this additional time whilst selecting your shipping method. Please note all Express shipping options and any other third-party fees are non-refundable” 

Please note, certain countries may experience slow-shipping times of 4-8 weeks. These include; Mexico, Brazil, South Africa, Russia and Dubai.

It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery even if your shipping is upgraded to express. We do not ship orders the same day. (For example, if you place your order on Friday, it will likely ship on Monday or Tuesday the following week).

A confirmation email with your tracking details will be sent once your order has processed, and shipped, to the email address provided at checkout. If there is a problem with your tracking number or package delivery, please contact the courier service for more information. In some rare cases, the tracking information may not update but you will still receive your order, so please contact us after the estimated delivery time frame.

Non-Trackable Shipping Services

Please note that the following shipping services are available for you to select during checkout, however they do not provide tracking information for your parcel: Australia Post Air Mail, Royal Mail International Standard (Countries Outside of EU), Hong Kong Post International Registered Mail"

Australia Post Air Mail

Tracking: Please note that if you select Australia Post Air Mail as your preferred shipping method, your confirmation email will not include a tracking link or accompanied tracking information.

If you are comfortable selecting this shipping method, please note that your tracking number will provide you with the following error message if attempted to track, “Sorry, UHXXXXXXXXXAU is not trackable.” This error message indicates that you have selected an international service that does not include tracking as a standard feature. However, if your order is sent using this service, a signature will be obtained when the item is delivered.

Australia, New Zealand, Thailand, Singapore, Malaysia, and UAE orders ship from our Australian warehouse and take 1-2 days to process and an additional 10-25 business days to ship. Delivery timeframes quoted do not include any delays experienced with customs clearance at the border or local carriers.

Royal Mail International Standard (Countries Outside of EU)

Tracking: Please note that if you select Royal Mail International Standard as your preferred shipping method, your confirmation email will not include a tracking link or accompanied tracking information. However, it will include Royal Mails’ estimated delivery date for your order.

Royal Mail International Standard orders take 1-2 days to process and an additional 10-25 business days to ship. Please note that delivery timeframes quoted do not include any delays experienced with customs clearance at the border or local carriers.

Hong Kong Post International Registered Mail

Tracking: Please note that if you select Hong Kong Post International Registered Mail as your preferred shipping method, your confirmation email will not include a tracking link or accompanied tracking information.

Hong Kong Post orders take 1-2 days to process and an additional 10-25 business days to ship. Please note that delivery timeframes quoted do not include any delays experienced with customs clearance at the border or local carriers.

How Can I Change My Order?

If you wish to change your order details, i.e. remove/add products to your cart or change your address, please contact hello@intelligentchange.com as soon as possible. Since we process orders as quickly as possible to expedite shipping times, it is not guaranteed that we will be able to adjust your order details before your order begins processing.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters their shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small opportunity to cancel/change your order and shipping details. If you decide to cancel your order or change your shipping address, please write to us at hello@intelligentchange.com as soon as you place your order. We will do our best to make the change, however, it is not guaranteed that we will be able to, as there are varying time limits in which we are able to do so.

I Didn’t Receive my Package

If your tracking information indicates that your order has been delivered, kindly check with your neighbours who may have received the package on your behalf. In addition, please reach out to your local post office for additional information as well, in case it was delivered there instead. If you are not able to locate your order, contact hello@intelligentchange.com for further assistance.