The Five Minute Journal

At Intelligent Change, we’re dedicated to making sure your order arrives quickly, safely, and with care. Below, you will find an overview of our shipping process, estimated timelines, and our commitment to you throughout the entire process.

Worldwide Shipping

We’re delighted to offer worldwide* shipping from one of our three fulfillment centers located in the USA, the United Kingdom, and the Netherlands. Express shipping options are available at checkout for your convenience.

Free Shipping Eligibility

Enjoy free shipping on U.S. orders between $85–$500, U.K. orders between £55–£500, and EU orders between €55–€500. Orders shipped with Free Shipping will be sent using an economy carrier.

Order Processing Time

Orders are processed shortly after checkout and generally ship within a few hours to 48 hours of purchase. Bulk orders of 40 or more units require 3–4 business days for order processing.

During high-demand periods—such as major sales or holiday seasons—processing times may extend up to 4 business days. We appreciate your patience and understanding during these times.

Providing incorrect or incomplete address details may delay processing by 1–2 business days. To avoid any issues, kindly double-check your shipping and billing information before completing your order.

Once your order ships, you’ll receive a confirmation email with your tracking information so you can follow your order closely. Please allow 24–48 hours for the tracking to update. 

Shipping & Delivery

Delivery times depend on your location and the shipping method chosen at checkout. 

United States

Express (1-2 Business Days)
Standard (2-5 Business Days)
Economy / Free Shipping  (5-8 Business Days)

United Kingdom

Express (1-2 Business Days)
Standard (2-4 Business Days) 

Europe

Express (2-3 Business Days)
Standard (3-7 Business Days)

Australia & New Zealand

International Express (3-6 Business Days to Cities)
International Standard (7-10 Business Days)
International Economy (11 - 18 Business Days)
* Subject to carrier availability

International

International Express (3-5 Business Days to Cities)
International Standard (5-10 Business Days)

Canada Post Strike

The Canadian Union of Postal Workers (CUPW) is currently operating on a rotating strike schedule. Canada Post will accept, process and deliver in unaffected areas; however, please note that delays may be expected.

Import Duties & Taxes 

United States

Intelligent Change charges a sales tax for all US orders. These collected taxes are mandated by the local state governments. Intelligent Change in no way benefits from this and directly pays this amount collected to the state.

United Kingdom

Orders being shipped to the UK (from our UK warehouse) will have a 20% VAT included in the price. These collected taxes are mandated by the UK government. Intelligent Change in no way benefits from this and directly pays this amount collected by the UK government.

Europe

With our Netherlands warehouse, any orders being shipped to a country in the European Union should not incur any added fees for customs and duties at the time of delivery.

Canada, Mexico, Asia & Other International Countries

As your order is shipped DDU (Delivered Duty Unpaid), orders being shipped internationally may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government to receive your order. These fees are not collected by Intelligent Change.

*SHIPPING COUNTRY EXCLUSION LIST: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antarctica, Aruba, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bermuda, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Comoros, Cook Islands, Cote d'Ivoire, Cuba, Democratic Republic of the Congo, Djibouti, Dominica, Egypt, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Southern Territories, Gabon, Gambia, Ghana, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), India, Indonesia, Iran, Iraq, Isle of Man, Israel, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, State of, Papua New Guinea, Paraguay, Philippines, Pitcairn, Qatar, Republic of Korea (South Korea), Republic of the Congo, Russia, Rwanda, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten (Dutch part), Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Yes! We are happy to offer Shop Pay Installments to US residents at this time (for orders between $50 USD and $3,000 USD).

How does Shop Pay Installments work?

Shop Pay gives you the option to pay in full at checkout, or to split your purchase into four equal, bi-weekly, interest-free installment payments. When available, Shop Pay Installments is an option for orders between 50 USD and 3,000 USD.

Am I eligible to use Shop Pay Installments?

To use Shop Pay Installments, you need to live in the United States and register for Shop Pay. When choosing Shop Pay Installments, the following limitations apply:

How do I manage my Shop Pay Installments payments?

Your Shop Pay Installments orders appear in the Home tab of the app. You can tap on an order for a summary of your repayment status. Tap View installments for more detailed info about past and upcoming payments.

Make a manual payment on a Shop Pay Installments order:

You can make a manual payment on a Shop Pay Installments order in the Shop app.

1. From the Home tab, tap the order you want to make a payment for.

2. Tap View Installments, and then tap Make a payment.

3. Select an option in the Amount to pay section.

4. In the Card section, select the card you want to pay with.

5. Tap Pay now, and then tap Continue.

Change your payment method for an existing Shop Pay Installments order:

You can change your payment method on a Shop Pay Installments order while it's in repayment. Going forward, the new payment method will be used for payments on this order. If you want to update your payment method for multiple Shop Pay Installments orders, then you need to complete the steps below for each order.

1. From the Home tab, tap the order that you want to change the payment method for.

2. Tap View Installments, and then tap Payment options.

3. Select the new payment method that you want to use. If you need to add a new payment method, then tap Use a different card, and complete the required fields. 

Where can I find more information about Shop Pay Installments?

• For information about an existing order or to ask for a refund, please contact our support at hello@intelligentchange.com.
  
  

• For infomation about Shop Pay Installments payments and financing, such as why you might not have been approved, visit the Shop Pay Installments Help Center. 

• For general info about the Shop Pay Installments experience, such as how it works and the purchase flow, email installments@shop.app. 

We believe in a better tomorrow, a more productive and happier you. We create tools for the lifelong learners and doers because you are changing the world every day. We designed these tools with proven principles of positive psychology and daily accountability.

This is why we are offering a 6-Month Money-Back Guarantee: if you do not feel Intelligent Change products* have shaped a better attitude towards productivity and happiness, simply email us at hello@intelligentchange.com so we can organize your return. 

*Products eligible for the 6-month money-back guarantee include all of our tools. Tools include all journals, planners, affirmations, and games. The 6-month money-back guarantee does not apply to the candle, face oil, or accessories (pen, pen holder clip, hourglass, display stand, and tote bags).

How do I return my order?

1. Email us at hello@intelligentchange.com
2. Include your name and order number
3. Tell us which product(s) you want to return and the reason 

We are pleased to extend a 20% discount on orders over 10 units, and a 30% discount on orders over 40 units. The discounts are automatically applied at checkout.

***Please note that bulk discount offer cannot be combined with sitewide sales or other coupons and discounts.***

 If you are interested in a custom request, please see more about customization options here to learn more and apply.