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Shipping & Returns

  • Shipping Times and Tracking

    Via standard shipping: 

    • USA: 3–5 Business Days
    • Canada: 3–10 Business Days
    • Europe: 2–10 Business Days
    • Australia: 10-25 Business Days
    • World: 10–25 Business Days*

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    *Please note, the following shipping services are available for you however they do not provide tracking information for your parcel: Australia Post Air Mail, Royal Mail International Standard (Countries Outside of EU), Hong Kong Post International Registered Mail.

    Australia Post Air Mail

    Tracking: Please note that if you select Australia Post Air Mail as your preferred shipping method, your confirmation email will not include a tracking link or accompanied tracking information.

    If you are comfortable selecting this shipping method, please note that your tracking number will provide you with the following error message if attempted to track, “Sorry, UHXXXXXXXXXAU is not trackable.” This error message indicates that you have selected an international service that does not include tracking as a standard feature. However, if your order is sent using this service, a signature will be obtained when the item is delivered.

    Australia, New Zealand, Thailand, Singapore, Malaysia, and Dubai orders ship from our Australian warehouse and take 1-2 days to process and an additional 10-25 business days to ship. Delivery timeframes quoted do not include any delays experienced with customs clearance at the border or local carriers. 

    Royal Mail International Standard (Countries Outside of EU)

    Tracking: Please note that if you select Royal Mail International Standard as your preferred shipping method, your confirmation email will not include a tracking link or accompanied tracking information. However, it will include Royal Mail’s estimated delivery date for your order.

    Royal Mail International Standard orders take 1-2 days to process and an additional 10-25 business days to ship. Please note that delivery timeframes quoted do not include any delays experienced with customs clearance at the border or local carriers. 

    Hong Kong Post International Registered Mail

    Tracking: Please note that if you select Hong Kong Post International Registered Mail as your preferred shipping method, your confirmation email will not include a tracking link or accompanied tracking information.

    Hong Kong Post orders take 1-2 days to process and an additional 10-25 business days to ship. Please note that delivery timeframes quoted do not include any delays experienced with customs clearance at the border or local carriers.

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    Please keep in mind the countries to which shipping is unavailable due to high risk of fraud orders and/or lost packages. These countries can be made available upon request (advise us, in writing, that you acknowledge the risk of shipping to these destinations and take full responsibility for lost, damaged or fraudulent orders):

    CI (Cote d'Ivoire)
    CD (Democratic Republic of the Congo)
    CU (Cuba)
    IR (Iran)
    LR (Liberia)
    LB (Lebanon)
    NK (North Korea)
    SY (Sudan)
    BY (Belarus)
    IQ (Iraq)
    ZW (Zimbabwe)
    SY (Syria)

  • Do you deliver internationally?

    Yes, we deliver worldwide! Please note that delivery timeframes quoted do not include any delays experienced with customs clearance at the border or local carriers. 

  • Does a processing time apply to delivery times?

    Yes, our warehouse quotes a 1-2 business day processing time that is applicable to all available shipping options at checkout. This means that if you select FedEx Overnight shipping, you can expect to receive your delivery in 2-3 business days.

  • Do you have a return policy?

    Yes, we are pleased to offer a return policy on orders within 30 days of purchase. We find that we have remarkably low return rates and we are proud of our products. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns.

    Please email hello@intelligentchange.com to initiate your return.